Virgin Australia

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Virgin Group

Virgin Australia including Virgin Australia domestic, Virgin Australia international long haul, Virgin Australia international short haul are putting the magic back in flying.

The modern and stylish Virgin Australia lounge, accessible on domestic flights, features a menu designed by chef Luke Mangan and a premium selection of beverages, as well as complimentary WiFi and business services.

Virgin Australia is pleased to offer guests three cabin classes on international long haul flights: Business Class, Premium Economy and Economy—and both Premium Economy and Economy on international short haul (Business Class available on selected flights). 

On domestic flights, guests can enjoy a choice of either Business Class and Economy, or Premium Economy and Economy.

For more information visit

Earn Etihad Guest Miles with Partner
You can now earn Etihad Guest Miles when traveling with Virgin Australia. Simply quote your Etihad Guest Number when making a booking with Virgin Australia and remember to present your Etihad Guest Card at check-in. The number of miles earned will depend on the class of booking as shown below.





Full Business Class

J, C



Business Class Discounted

D, I



Premium Economy

W, R, O



Full Economy

Y, B, H, K, L



Economy Discounted

E, N, V, Q, T, U, G, S, M



*All other classes receive 0% credit.

Terms and Conditions
• Booking classes ineligible for mileage accrual: Z, P, X.
• Booking class U, S & M are only sold on domestic and short haul international flights.
• Flights marketed by Virgin Australia and operated by a third-party carrier other than Virgin Australia or Etihad Airways will not be eligible for Etihad Guest Miles accrual.
• Charter flights operated by Virgin Australia are not eligible for mileage accrual.
• Flights taken on Virgin Australia are eligible to earn Etihad Guest Tier Miles and therefore do contribute to earning or maintaining your Etihad Guest Silver or Gold Tier.
• The accrual structure above was modified for flights effective 13th January 2013. Any retro claims for flights taken previous to this date will be awarded miles as per the accrual structure that was in place on the date of travel.

Flights eligible for Accrual
• Flights marketed and operated by Virgin Australia.
• Virgin Australia and Etihad Airways code share flights which are operated by those carriers.

Claim Missing Partner Miles
Please retain your tickets and boarding passes until such time your miles are credited to your account. If you do not receive the credits within six weeks, please advise the Etihad Guest Service Centre on +800 GUEST. Missing miles can be claimed up to 6 months from the date of travel.

Redeem Miles
To make a reward booking on Virgin Australia please contact the Etihad Guest Service Centre at least 14 days prior to your intended date of travel.

Redemption table
The table below indicates the miles required for a one way redemption ticket based on the distance traveled.

  Distance traveled 

Miles required for Redemption

Economy Premium Economy Business Class
  0 - 1250 15000 20000 30000
  1251 - 1750 30000 45000 60000
  1751 - 5000 60000 90000 120000
  5001 - 8000 70000 105000 140000

Virgin Australia Long Haul awards are offered in Economy, Premium Economy and Business Class while Virgin Australia Domestic and International Short Haul are offered in Economy Class only.

Terms and conditions
• Applicable taxes and other surcharges will have to be paid at the time of issuing the ticket.
• Redemptions can only be booked on flights that are both operated and marketed by Virgin Australia flights marketed by Virgin Australia but operated by a third party carrier is not available for redemption.
•The values in the redemption table are for one way journeys only. The value for return journeys will be double of the one way value.
• Redemption tickets are non refundable.
• The Miles required for a child ticket will be the same as that of an adult ticket.
• Infant tickets on Virgin Australia International Long Haul will be 10% of the adult mileage value while infant tickets on Virgin Australia Domestic and International Short Haul are free of charge.
• Date changes are as per the Etihad Guest date change policy.
• Redeeming miles for upgrades on partner flights are not permitted.

Service Benefits for Etihad Guest Gold Elite, Gold and Silver Members on All Virgin Australia operated flights regardless of class of travel

Etihad Guest Gold Elite and Gold Members:

•  Priority check-in.
•  Priority baggage tagging. 
•  Lounge access with one additional guest.
•  Free 32kg baggage on Virgin Australia Domestic and International Short Haul flights.
•  An extra piece of baggage (23 Kg’s) on US-Australia flights operated by Virgin Australia International Long Haul.
•  For SYD-AUH-SYD 20kg additional baggage allowance for Etihad Guest Gold Elite and 15kg for Etihad Guest Gold members.
•  Priority boarding where this service is available.
•  50% Tier Bonus Miles.
•  Etihad Guest Tier Miles for your journey which will contribute to your growth through the tiers.

Etihad Guest Silver Members:
•  One bag of 23kg baggage free when travelling  on Virgin Australia Domestic and International Short Haul regardless of class of travel; ( This is inclusive of the normal allowance you receive on your ticket).
•  For SYD-AUH-SYD 10kg additional baggage allowance.
•  Priority boarding where this service is available.
•  25 % Tier Bonus Miles.

Terms and conditions
• Etihad Guest members who are travelling and connecting on tickets issued by Etihad Airways will receive the most significant carriers (distance)  baggage allowance.
Virgin Australia Lounges

Lounge name

Location/ Terminal

The Lounge Adelaide

Virgin Australia Terminal
Adelaide Domestic Airport

The Lounge Brisbane

Virgin Australia Terminal
Brisbane Domestic Airport

The Lounge Canberra

Virgin Australia Terminal
Canberra Domestic Airport

The Lounge Melbourne

Virgin Australia Terminal
Melbourne Domestic Terminal 3

The Lounge Perth

Virgin Australia Terminal
Perth Domestic Airport

The Lounge Sydney

Virgin Australia Terminal
Sydney Domestic Airport