Ticketing

• Reconfirmation
• Automated Ticketing Time Limits
• Global Service Fees
• Refunds
• Agency Debit Memos
• Groups




Reconfirmation
It is not longer necessary to reconfirm any Etihad Airways flight. We do ask that contact numbers and email addresses in the home country/ or destination are added into the PNR at the time of booking. This will ensure we able to contact to your guests as soon as possible in the event of any disruptions or last minute schedule changes



Automated Ticketing Time Limits
Etihad Airways operates an automated Ticketing Time Limit system which monitors all Etihad Airways booking. Every year a large number of seats cannot be sold, as they have been held in the system and never materialise into confirmed and ticketing bookings.

To ensure we can offer you the maximum available the ticketing time limit system was introduced to
•   Ensure compliance with our Ticketing Time Limit policy
•   Allow the release of seats for re-sale
•   Reduce No-shows on departure

A notification message will be sent prior to the ticketing time limit expiring through the GDS. If there are no valid ticket numbers in the bookings, the PNR will be cancelled. Fictitious ticket numbers are not permitted for holding bookings

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Global Service Fees
Etihad Airways has introduced Global service fees through our Global Contact centres and Retail offices (City and airport) for the following services:-

• New Booking (Ticketing) Fee
• Change Fee
• Refund Administration Fee

Service fees are charged per guest ticket (including Child and Infant tickets) and are are non refundable

New Booking (Ticketing) Fee
Fees apply to all new bookings made through Eihad Airwasy retail office (City and airport) and Global Contact Centres and will be collected at time of ticket issuance. This includes acceptance of VMPD/MCO's for ticket issue by Etihad Airways.

Group bookings and bookings made online through www.etihadairways.com are exempt from fees.

Change Fee
Fees apply to all tickets not originally issued by Etihad Airways requiring changes by Etihad Airways Retail offices and Global contact centres.

Fees are payable in addition to any change of reservation fee as per fare conditions, difference in fare and any applicable penalties as per fare conditions.

Fee applies to tickets even if fare conditions permit changes free of charge

Fees apply to Go-show and No-shows

Premium tickets (Diamond First zone, Business Pearl zone) are exempted in some markets. (Please check with your local Etihad office)

Group bookings, bookings made online through www.etihadairways.com, Premium tickets (Diamond First zone, Business Pearl zone) in some markets, involuntary rescheduling/ re-routings owing to Etihad Airways schedule changes are exempt from from fees.

Refund Administration Fee
Fees apply to all refunds handled by Etihad Airways and not processed through the GDS system by travel agent
Fee applies to all fare types and classes of tickets (inclusive of infants) and is in addition to any cancellation and fare penalties as per the fare conditions. This includes tickets originally issued against VMPD/MCO's from a travel agent.

Group bookings, bookings made online through www.etihadairways.com, involuntary rescheduling/ re-routings owing to Etihad Airways schedule changes, bereavement (death) of guest only are exempt from from fees.


Appendix 1 – Fee Table

Area	Booking Fee	Change Fee	Refund Fee
UAE	7%	AED100	AED100
EUROPE*	EUR15	EUR15	EUR15
ASIA PACIFIC SOUTH* AUSTRALIA*	AUD20	AUD20	AUD55
AMERICAS MIDDLE EAST * AFRICA ASIA PACIFIC NORTH* INDIAN SUB CONTINENT*	USD20	USD20	USD20

*see country variations below.

Appendix 2 – Country Variations

Country	Booking Fee			Change Fee	Refund Fee
Australia	AUD20			AUD55	AUD55
Bangladesh	USD25			USD25	USD25
Belarus	USD20			USD20	USD20
Belgium	EUR20			EUR20	EUR20
Cyprus	GCC	Premium Zone      EUR45		EUR20	EUR15
		Economy  Zone           EUR25
	Other Sectors	Premium Zone      EUR75
		Economy  Zone           EUR45
Egypt	USD25			USD25	USD25
France	EUR20			EUR20	EUR20
Germany	EUR30			EUR15	EUR15
Greece	Premium Zone                    EUR20			EUR15	EUR15
	Economy  Zone                         EUR20
Jordan	JOD30 – Premium Zone JOD20 – Economy Zone			JOD20	JOD20
Indonesia	USD20			USD20	USD50
Ireland	EUR20			EUR20	EUR20
Italy	EUR25			EUR25	EUR25
Kingdom Of Saudi Arabia	7%			USD20	USD20
Korea (from JUN2011)	Introduce in JUN2011 USD20(KRW20,000)			USD20 (KRW20,000)	USD20 KRW20,000)
Pakistan	USD25 (Premium and Economy  zone)			USD25	USD25
Qatar	5%			USD20	USD20
Russia	EUR20			EUR20	EUR20
Singapore	SGD30			SGD30	SGD30
Sri Lanka	USD20			USD20	USD20
Switzerland NB – Different charges apply at Airport	CHF20			CHF20	CHF20
Turkey	GCC		Premium       EUR45	EUR20	EUR15
			Economy      EUR25
	Other Sectors		Premium       EUR75
			Economy      EUR45
Thailand	USD20			USD20	USD20
United Kingdom	GBP20			GBP20	GBP20

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Refunds
For any ticket you have issued through an automated e-ticket system, you can simply make the refund request via your GDS system, please do the following:

• Calculate the refund value for the ticket, all fees and surcharges may be refunded after deducting the applicable amounts for any utilized portion of the journey. On tickets that are non-refundable, only the government taxes may be refunded. Exceptions in some countries may apply.

Consider the following when applying for a refund:
• Refunds are made to the original form or payment
• Refunds may only be processed within 12 months of the first departure date of the unused or partially used ticket
• In the event a ticket is reissued to a higher fare, the refund rules of the original fare still apply irrespective of the refund rule specified on the reissued fare.
• A refund is not applicable on remaining flight coupons if the ticket has been used out of sequence.

If you require further assistance, please contact your local Etihad Airways ticketing office.

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Agency Debit Memos
An Agency Debit Memo (ADM) is raised whenever tickets are not issued in compliance with the ticketing fare conditions for Published or Net fares.

It is your responsibility to ensure that all fare rules and conditions of bookings including RBD's, fare levels, ticket time limits, validity, seasonality and commission been adhered to.The fare quote guarantee provided by GDS does not constitute a guarantee on the fare from Etihad.

If you believe an ADM has been raised in error you shoud dispute this via the BSP Link.

All ADM's should be disputed with 14 days from the date of ADM issue. Please provide all relevant information including supporting documentation and the reason for the dispute. Any ADM's not disputed within the 14 day deadline will automatically be  raised and submitted through BSP Link. If Etihad does not agree with the dispute, the reason will be communicated back to you via BSP Link.

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Groups
Groups are defined as 10 or more passengers travelling together. We can assist with allocations for AD HOC Groups, Series allocation, Religious group movements such as Haj and Umrah, Labour and Marine traffic.

Special fares are available for Group bookings and fares can be arranged together with our partner airlines to various destinations. Seating and special meals for dietary reasons can be arranged in advance. When requesting a group booking quotation, please provide us with the following information:

• Origin & Destination, dates of travel
• Number of seats required
• Number of adults, infants and children
• Class of travel
• One way to return
• IATA or ATOL number (where applicable)
• Ground arrangements in UAE if required

It is not permitted to book Group space directly in the GDS system. If you require a quotation, please contact your local Etihad Airways office.

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