Here are some answers to some frequently asked questions about Etihads alliance relationships. These relationships allow you to offer a wide range of destinations and options to your guest whilst booking with Etihad Airways.
Interline or code share, what is the difference?Codeshare Consists of marketing and selling the flights of another airline as if they were the carrier’s own flights.A codeshare agreement always consist of two partner airlines, one the operating carrier who is operating the flight, and one the marketing carrier who places its own flight number on the partner’s operated flights.Seats on the partner airline’s flights are sold by Eithad Airways, the availability of these seast may vary according to the codeshare agreement.Etihad Airways and V Australia have a codeshare agreement, with both carriers placing their marketing flight numbers on all operated flights of the partner (apart from a few exceptions).Interline Consists of an agreement to issue and accept documents (tickets, MCO’s etc…) for flights that are operated by the other partner carrier. Etihad Airways only accepts the documents of other carriers only after an interline agreement is signed with them.When selling an interline ticket, the operating carriers’ own flight numbers are used.When you want to check whether Etihad has an interline agreement with another carrier please check in the GDS. The agreement should be checked vice versa as well. TopWhy are code share flights not always showing in the future?Before the beginning of each winter and summer schedule, codeshare partners exchange a file with their respective summer and winter schedule, so that the codeshare flights can be filed accordingly.Etihad Airways can only file our codeshare flights with a partner airline AFTER we have received this input. Some airlines are very early with sending their next season’s schedule , whereas other airlines are sometimes only able to send it a few weeks before.
Which booking classes are to be used on feeders interline/codeshare and which routing to apply?For a codeshare flight the same booking class on both Etihad Airways operated and Etihad Airways marketing segments. Codeshare flight shows like an Etihad Airways flight, therefore the GDS will show availability according to Etihad Airways booking classes on marketing segments.Routing is automatically shown, as codeshare flights are set specifically on a certain (connections) O&Ds operated by the partner carrier. If another routing is chosen, codeshare bookings will not be possible when segments of the new routing do not fall under a codeshare agreement.e.g : AUH-ABZ via LHR : ABZ-LHR segment can be issued under Etihad Airways codeshare on BD operated flightInterline booking classes need to be booked in the operating carrier’s inventory; the GDS will show availability in the booking classes as stated in the interline agreement between Etihad Airways and the other airline(s).Routing can be chosen amongst carriers with whom Etihad Airways has an interline agreement with.Be careful : not all interline partners allow “3rd carriers”, meaning that on one routing, other carriers cannot be used.e.g. SN does not allow 3rd carriers, so an interline ticket AUH-FRA-BRU-CPH with LH on FRA-BRU and SN on BRU-CPH is NOT allowedThis 3rd carrier principle only applies to a routing (the point on the ticket where the routing is split).e.g. a ticket AUH-BRU-CPH-FRA-AUH combining SN (BRU-CPH) and LH (CPH-FRA) is allowed. Though SN does not allow 3rd carriers, the SN and LH interline segments are booked on different routings in the same ticket. TopAvailability of codeshare/interline partner’s Booking ClassesAvailability is controlled by the operating carrier. When a specific booking classes on a partner’s flight is not available, then a higher booking classes needs to be booked. For a codeshare booking, the complete routing needs to be booked in another booking classes, also for the Etihad Aiirways operated segments. This is because in a codeshare booking, the partner airline’s booking classes are matched to ours.In the case of an interline booking, only the partner carrier’s segments need to be booked in another available booking class.It is possible that the interline partner does not open a certain booking class for Etihad Airways interline bookings, whereas the same booking class is open when booking on the other carrier alone. TopReservation policyThe reservation policy of the operating carrier has to be followed at all times (also for codeshare bookings) :Baggage allowance is as per policy of the operating carrier (some codeshare agreements include specific baggage allowance exceptions, however, these will be reflected in the GDS); extra baggage fee will be paid to the airline checking in the passenger
Meal codes are accepted as per IATA standards.
Medically ill guests have to get the approval to fly from the operating carrier.
Special services are provided in accordance to the operating carrier’s policy.
Unaccompanied Minors according to operating carrier’s conditions. UM is through-checked to final destination, however, transit times of more than 4 hours are not allowed.
Group bookings can be made only through the operating carrier.
Etihad chauffeur service is not offered to guests traveling on codeshare flights with the exception of SN Brussels and V Australia.
Minimum Connection Time (MCT) is according to airline policy and is filed in GDS as set. When booking an interline segment below the MCT, booking will be rejected. TopWhich flights cannot be booked (e.g. AZ7000-7999)
For Codeshare, only specific flights are allocated a marketing flight number and will thus be shown in the GDS. Any other flights cannot be booked under a codeshare
For Interline in case certain flights are excluded from the interline agreement, they will not be bookable in the GDS. TopHow the Frequent flyer programs work on OALFrequent flyer partnerships between codeshare partners happen in two ways :- Guests can earn miles/points when using the codeshare partner’s flights- Guests can both earn and redeem miles/points on the codeshare partner.
Collection and redemption tables can be viewed here
Earning miles/points happens in the same way as for the FFP airline : upon reservation, the FFP card number is entered into the profile, and/or the guest shows their FFP card upon check-in. The eligible miles/points will be credited to their account after having flown the codeshare leg.
Redemption of miles/points on a codeshare partner happens through the FFP airline that owns the program (so an Etihad Guest must redeem his miles on a codeshare partner through the Etihad Guest program; whereas a codeshare partner’s frequent flyer must redeem his miles/points on an Etihad flight via his own loyalty program).
You may also view all detailed info per specific airline and choose the partner in the “Airlines” drop-down menu for specific airline related information. TopEtihad Chauffeur ServiceThe Etihad chauffeur service is not offered to guests traveling on codeshare flights, with the exception of:
SN Brussels : Guests flying Premium on our operated flight using SN codeshare flight number are eligible for chauffer service
V Australia : Guests booked on Etihad code-share flights operated by V Australia are eligible for Etihad Chauffeur service depending on routing and booking class.
For guests with a connecting EY business or first class itinerary e.g. FRA AUH SYD, eligibility is the same as for an Etihad Airways operated flights i.e. all revenue guests in all premium cabin booking class are eligible;
For guests travelling on a point to point itinerary AUH SYD AUH vv where one flight is operated by V Australia and one flight is operated by Etihad Airways, eligibility is the same as for Etihad Airways operated flights i.e. all revenue guests in all Premium cabin booking classes are eligible;
For guests travelling on a point to point itinerary AUH SYD AUH vv where both flights are operated by V Australia, Chauffeur service is offered to guests booked in the J or C RBDs only. TopCan seats be assigned on an Etihad Airways codeshare flights?
No. TopAre stopovers allowed?Interline segments can be booked as needed, no immediate connection is required, thus allowing stopovers.Only specific flights are chosen for codeshare (exception is V Australia).Etihad Airways allows stopovers also for codeshare bookings. Be aware that our codeshare partners do not always allow this when booking their marketing flight number on our operated flight, which might result in rejection of the booking.What happens when Etihad’s interline partner changes the schedule of a booked segment and now the suggested rescheduled flight does not connect to EY anymore? TopIs the agent entitled for a FOC rebooking or even refund of ticket?The Codeshare marketing carrier is responsible to accommodate the passenger; in case our codeshare partner changes the schedule of our marketing flight, Etihad will rebook or refund the ticket FOC.The Interline operating carrier is responsible to accommodate the passenger; in case our interline partner changes the schedule of the interline flight, Etihad’s conditions regarding rebooking or refund will apply. Passenger must claim any fees or costs with the operating carrier. TopDo guests need to reconfirm ticketed codeshare/interline segments?No. TopThrough check inFor both codeshare and interline tickets, the passenger and baggage will be through-checked to the final destination. Be aware that in some countries (USA, Australia) when transiting onto a domestic flight, the baggage needs to be collected on arrival for customs clearnence, and then dropped off by the passenger at the connecting airline.Check-in is done by the operating carrier of the first segment of the routing, also for codeshare flights.In case of misconnection:For Codeshare, the carrier on which the ticket is issued, is responsible to accommodate the passenger, also in case it was only the marketing carrier of the disrupted flight and thus not in practice not responsible for the flight disruption.For Interline, the operating carrier that experienced the flight disruption is responsible to accommodate the passenger.In case of separate tickets, passenger bears own responsibility in case any flight disruption occurs, because of no link between the different journeys of the separate tickets. TopCan a guest do online check-in for codeshare and interline tickets?
Codeshare : yes, when ticket issued on EY stock and EY flight numbers, guest can do check in for the whole routing.Interline : no, pax can only check in online for the EY segments; the interline segments cannot be checked in online.
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