These Terms and Conditions form the basis of the Sky Blue
Membership Programme (Sky Blue). It is your responsibility to read and
They contain very important information about your rights
and obligations, as well as limitations and exclusions that may apply to them.
The definitions are set out at the end of these Terms and Conditions.
These Terms and Conditions are effective as at the date of
publication and may be changed/modified by Manchester City FC or Etihad Airways
at any time without any notice.
Always refer to the Sky Blue website at www.skyblue.mcfc.com
for the most current version of these Terms and Conditions.
Membership to Sky Blue is available to residents worldwide. It is the
responsibility of the member to ensure they follow any local laws and regulations applicable
Membership of the Etihad Guest programme is a prerequisite to membership
of the Sky Blue and is governed by the terms and conditions of the Etihad Guest
Acceptance of the invitation to join Sky Blue deems acceptance of all
Terms and Conditions of Sky Blue as well as the Terms and Conditions of the
Etihad Guest programme to the extent they are amended by these Terms and
Sky Blue Membership is not transferable.
2.1.5. To join
Sky Blue, you must complete the registration form at www.skyblue.mcfc.com and
provide all mandatory details. By joining join Sky Blue, you agree to the Sky Blue
privacy policies. For more details please refer to the relevant privacy
policies at www.etihadguest.com/en/privacy-policy/
2.1.6. It is
your responsibility to ensure that you take appropriate care of your Sky Blue
and your Etihad Guest number to prevent unauthorized persons from accessing
Sky Blue Membership may only be used by the member..
2.1.8 Manchester City FC and Etihad
Airways have the right to require you to produce your membership card and quote
the membership number at any time while booking, ticketing, or while travelling
on or claiming a benefit or reward.
2.2. Loss or Damage
of Etihad Guest Card
2.2.1 In the
event of loss, theft or unauthorized use of your Etihad Guest card, it is your
responsibility to inform Etihad Airways as soon as possible. You are liable for
all use of your Etihad Guest card until we are notified of the loss or
unauthorized use of your card.
Guest cards that have been lost or misplaced can be replaced via the Etihad
Guest Service Centre.
may at any time cancel your membership to Sky Blue by providing written notice
to Sky Blue via the Contact Us email provided on www.skyblue.mcfc.com.
may at any time cancel your membership to Etihad Guest by contacting the Etihad
Guest Service Centre.
2.3.3. Manchester City FC and Etihad Airways retains the right to cancel your
membership in the event of any breach of the Sky Blue membership Terms and
Conditions or alternatively at our sole discretion, since membership is
pertinent to the membership conditions listed in Clause 2.
2.3.4. Etihad Airways retains the right to cancel your membership in the event
of any breach of the Etihad Guest membership Terms and Conditions or alternatively
at our discretion, since membership is pertinent to the membership conditions
listed in Clause 2.
3. Access to Sky
3.1. All benefits
of Sky Blue will only be applicable to Sky Blue members. Benefits can change
anytime with without any notice.
3.2. Free access to
Abu Dhabi Fan Zones is applicable for Sky Blue members and a maximum of one
additional guest per event.
3.3. The 5% retail
discount - on online orders for MCFC merchandise on The Official Online Shop Manchester
City accessible only through http://shop.mcfc.co.uk/stores/mancity/en?portal=RTHCVE56&CMP=PSC-SKYBLUE
discounts on air fares can be availed for self or for self and family / friends
provided the Sky Blue member is a part of the travelling party.
The 10% discount applies to Etihad Airways operated flights in Economy, Business and First Class, excluding Economy Breaking Deals (T,E), Economy Saver (U,V), Business Breaking Deals (Z), Business Saver (W), First Freedom (R) and the Residence (P).
The discount applies to base fare only, taxes, fees and charges are not included. Offer is valid on return tickets only. The fare you will pay will depend on the fare class booked.
Valid visas and travel documents are the responsibility of our Guests. Flight/Day restriction and blackout periods may apply.
The Airport taxes are subject to change without prior notice and will be confirmed at the time of booking. Weekend surcharges may apply. Other terms and conditions apply .
3.6. The use of
Etihad Guest Miles to redeem Manchester City FC merchandise is subject to Terms
and Conditions of Etihad Guest, which will be communicated to you during the
redemption process on the Etihad Guest Reward Shop.
3.7. Etihad Guest
Miles won during events and competitions can only be accrued into the Sky Blue
member’s Etihad Guest account.
City FC and Etihad Airways reserve the right to audit any and all Sky Blue memberships
at any time and without notice to the member to ensure compliance with the Sky
Blue rules and applicable Etihad Guest conditions of carriage and/or tariffs,
4.2. In the event
that an audit reveals discrepancies or violations with travel related matters,
the processing of benefits and rewards or statement of account may be delayed
until the discrepancies are resolved to the satisfaction of Etihad Airways.
5. Changes or
Termination of the Sky Blue Membership Programme
5.1. Etihad Airways
and Manchester City FC may change the Sky Blue Membership Programme rules and
any relevant policies in whole or in part, at any time without notice.
5.2. Etihad Airways
and Manchester City FC reserves the right to interpret and apply the policies
and procedures communicated in these Terms and Conditions. All decisions by
Etihad Airways and Manchester City FC shall be final and conclusive in each
case. These Terms and Conditions supersede all previously published Terms and
5.3. Etihad Airways
and Manchester City FC reserves the right to disqualify a member from further
participation in the Sky Blue Membership Programme if either party deems the
member has engaged in misconduct or has breached any of the Terms and
Conditions governing the programme. These included any misrepresentation of
facts relating to the earning or redemption of rewards or any other improper
conduct as determined by Manchester City FC and Etihad Airways including but
not limited to infraction of the tariffs
of Etihad Airways or any partners participant in Sky Blue or the Etihad Guest
programme, any untoward behavior or behavior we deem inconsistent with our
policies, with reference to any Manchester City FC and Etihad Airways employee
or refusal to honour Manchester City FC and Etihad Airways employees'
6. Data Protection
6.1 Each Purchaser
and Sky Blue member acknowledges and agrees that the personal data provided by
them to Manchester City FC and Etihad Airways in the purchase of a Membership
or ticket is collected, stored and used by Manchester City FC or Etihad Airways
for commercial marketing and advertising activities, including emails, SMS or
phone or other marketing mechanisms. Furthermore each purchaser and Sky Blue
member acknowledges that personal data collected may be stored and processed in
the United Arab Emirates or any other country where Etihad Airways and
Manchester City FC or its affiliates, subsidiaries or service providers
maintain facilities. Therefore your personal data may be transferred across
international borders outside the country where you use our services, including
to countries outside the European Economic Area (EEA) that do not have laws
providing specific protection for personal data or that have different legal
rules on data protection.
6.2 Manchester City FC and Etihad Airways may use the
Member’s information for the purpose of direct marketing, and may pass this information on to affiliates or selected
third parties in order that they may undertake direct marketing to the Member.
A Member can opt-out of direct marketing or direct any data protection related
query at any time by updating their individual preferences by telephoning
Manchester City FC on +44 161 444 1894 or Etihad Airways by updating their preferences on the 'Your Account' page of their Etihad Guest account.
6.3 A Cookie is an element of data that a website sends to
your browser, which then stores it on your system. Cookies allow us to understand
who has seen which pages and advertisements, to determine how frequently
particular pages are visited and to determine the most popular areas of our
website. Cookies also allow us to make Websites more user-friendly by. A cookie
will be deployed on your device when you visit our Web Sites and you consent to
the deployment of the cookie by using our Web site.
7. Law and Jurisdiction
These Terms and Conditions and the relationship between
Manchester City FC and Etihad Airways and each member is governed by UAE law as
applied in the Emirate of Abu Dhabi. In joining the programme, you are agreeing
to submit to the exclusive jurisdiction of the UAE.
8.1 No Warranties
8.1.1 All Rewards and other content on the Website or
obtained from websites linked to the Web Site are, to the fullest extent
permitted by applicable law, provided to you on an “as is” basis without
warranty of any kind from us either express or implied including, but not
limited to, the implied warranties of merchantability and fitness for a
particular purpose, title, non-infringement, security or accuracy.
8.1.2 We do not warrant or represent that the content on the
Website or any Linked Site is complete or up-to-date. We are under no
obligation to update any content on the Web Site or any Linked Sites. We may
change the content on or make improvement or changes of the Website at any time
8.2 Limitation of Liability
8.2.1 The information published on the Website or a Linked
Site may include inaccuracies or typographical errors, and we specifically
disclaim any liability for such inaccuracies and errors. Other than to the
extent required under applicable laws, under no circumstance will we or the any
loss or damage caused by your reliance on information obtained through the Website
or any Linked Site.
8.2.2 You agree that neither Etihad Airways nor Manchester
City FC, nor our affiliates (or any of our or their respective officers,
directors, employers, or agents) will be liable, whether in contract, tort,
strict liability or otherwise, for any loss of profits, loss of opportunity,
loss of data, damage to goodwill or for any indirect, punitive, special,
consequential, incidental or indirect damages (including without limitation,
the cost of procuring substitute service) arising out of or in connection with the
use of Sky Blue membership or Etihad Guest membership, or with the delay or
inability to use the Website or a Linked Site, or any breach of these Terms and
Conditions, even if we are made aware of the possibility of such damages. In
addition, neither Etihad Airways nor Manchester City FC nor our affiliates (nor any of our or their
respective officers, directors, employees or agents) shall be liable, whether
in contract, tort, strict liability or otherwise for any loss, cost, damage or
expense suffered or incurred in relation to the transmission of any virus which
may infect your equipment, failure of mechanical or electronic equipment or communication
lines, telephone or other interconnect problems, unauthorized access, theft,
operator errors, strike or other labour problems or any force majeure. We
cannot and do not guarantee continuous, uninterrupted or secure access to the
Website or the Linked Sites.
8.2.1 We reserve the right to seek all remedies available at
law and in equity for any misuse of the Website or violations of these Terms
and Conditions, including the right to block access to the Website from
particular internet addresses and to exclude you from accessing the Website.
You are deemed to have consented to receive communication from us
electronically and you agree that such electronic communication satisfies any
legal requirements that such communications be in writing.
8.3 Copy Rights/Trade Marks
The trademarks, logos and service marks (collectively
referred to as "Marks") displayed on the Website the property of Etihad
Airways or Manchester City FG , as the case may be. You are prohibited from
using any Marks for any purpose including, but not limited to, the use as
metatags on other pages or sites on the internet without our written
permission, or the written permission of such other party which may own the
Marks. All information and content including any software programs available on
or through the Website (collectively referred to as "Content") is
protected by copyright. You are prohibited from modifying, copying,
distributing, transmitting, displaying, publishing, selling, licensing,
creating derivative works or using any Content available on or through the
Website for commercial or public purposes.
In the above Terms and Conditions, unless the context
- “Manchester City FC” means the
football club operated and managed by Manchester City Football Club
Limited (company no. 00040946;
registered office: Etihad Stadium, Etihad Campus, Manchester, M11 3FF).
"Etihad Airways" means the national airline of the United Arab
Emirates established by Emiri Decree in the Emirate of Abu Dhabi and having its
principal place of business at New Airport Road, P.O.Box 35566, Abu Dhabi,
- “Sky Blue Membership programme” means
the programme developed and offered by Manchester City FC and Etihad Airways to
reward its members who participate in Club related activities, frequently
travel on Etihad Airways and or who book holidays with Etihad Holidays and to
reward members using qualifying services/products of Etihad Airways Partners.
- “Etihad Guest card” means the card
bearing the member’s Etihad Guest membership number and name that is supplied
upon successful registration into the Etihad Guest programme
“Registration Form” means the form that is used to capture the personal
details of would-be members of the Sky Blue Membership Programme.
- “Sky Blue Membership Number” means
the unique number allocated to every member of the Sky Blue Membership
- “Etihad Guest Membership Number”
means the unique number allocated to every member of the Etihad Guest
Membership Programme and displayed on the member’s Etihad Guest Card.
- "Etihad Guest Services
Centre" means any service unit identified in the Etihad Guest
communications as fully authorized and equipped to provide the requisite range
of services offered under the Etihad Guest programme
- “Website or Websites” means www.skyblue.mcfc.com and/or any related