Flight Discounts 

Terms and Conditions

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1.     Introduction

These Terms and Conditions form the basis of the Sky Blue Membership Programme (Sky Blue). It is your responsibility to read and understand them.

They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply to them. The definitions are set out at the end of these Terms and Conditions.

These Terms and Conditions are effective as at the date of publication and may be changed/modified by Manchester City FC or Etihad Airways at any time without any notice.

Always refer to the Sky Blue website at www.skyblue.mcfc.com for the most current version of these Terms and Conditions.  

2.     Membership

2.1.    Enrolment

2.1.1.           Membership to Sky Blue is available to  residents worldwide. It is the responsibility of the member to ensure they follow any local laws and regulations applicable to them.

2.1.2.           Membership of the Etihad Guest programme is a prerequisite to membership of the Sky Blue and is governed by the terms and conditions of the Etihad Guest programme

2.1.3.           Acceptance of the invitation to join Sky Blue deems acceptance of all Terms and Conditions of Sky Blue as well as the Terms and Conditions of the Etihad Guest programme to the extent they are amended by these Terms and Conditions..

2.1.4.           The Sky Blue Membership is not transferable.

2.1.5.           To join Sky Blue, you must complete the registration form at www.skyblue.mcfc.com and provide all mandatory details. By joining join Sky Blue, you agree to the Sky Blue privacy policies. For more details please refer to the relevant privacy policies at www.etihadguest.com/en/privacy-policy/

2.1.6.           It is your responsibility to ensure that you take appropriate care of your Sky Blue and your Etihad Guest number to prevent unauthorized persons from accessing your account.

2.1.7            The Sky Blue Membership may only be used by the member..

2.1.8            Manchester City FC and Etihad Airways have the right to require you to produce your membership card and quote the membership number at any time while booking, ticketing, or while travelling on or claiming a benefit or reward.

2.2.    Loss or Damage of Etihad Guest Card 

2.2.1           In the event of loss, theft or unauthorized use of your Etihad Guest card, it is your responsibility to inform Etihad Airways as soon as possible. You are liable for all use of your Etihad Guest card until we are notified of the loss or unauthorized use of your card.

2.2.2           Etihad Guest cards that have been lost or misplaced can be replaced via the Etihad Guest Service Centre. 

2.3.    Cancellation of Membership

2.3.1.    You may at any time cancel your membership to Sky Blue by providing written notice to Sky Blue via the Contact Us email provided on www.skyblue.mcfc.com.

2.3.2.     You may at any time cancel your membership to Etihad Guest by contacting the Etihad Guest Service Centre.

2.3.3.     Manchester City FC and Etihad Airways retains the right to cancel your membership in the event of any breach of the Sky Blue membership Terms and Conditions or alternatively at our sole discretion, since membership is pertinent to the membership conditions listed in Clause 2.

2.3.4.      Etihad Airways retains the right to cancel your membership in the event of any breach of the Etihad Guest membership Terms and Conditions or alternatively at our discretion, since membership is pertinent to the membership conditions listed in Clause 2.

3.     Access to Sky Blue benefits

3.1.    All benefits of Sky Blue will only be applicable to Sky Blue members. Benefits can change anytime with without any notice.

3.2.    Free access to Abu Dhabi Fan Zones is applicable for Sky Blue members and a maximum of one additional guest per event.

3.3.    The 5% retail discount - on online orders for MCFC merchandise on The Official Online Shop Manchester City accessible only through http://shop.mcfc.co.uk/stores/mancity/en?portal=RTHCVE56&CMP=PSC-SKYBLUE

3.4.    Exclusive discounts on air fares can be availed for self or for self and family / friends provided the Sky Blue member is a part of the travelling party.

3.5.    The 10% discount applies to Etihad Airways operated flights in Economy, Business and First Class, excluding Economy Breaking Deals (T,E), Economy Saver (U,V), Business Breaking Deals (Z), Business Saver (W), First Freedom (R) and the Residence (P). The discount applies to base fare only, taxes, fees and charges are not included. Offer is valid on return tickets only. The fare you will pay will depend on the fare class booked. Valid visas and travel documents are the responsibility of our Guests. Flight/Day restriction and blackout periods may apply. The Airport taxes are subject to change without prior notice and will be confirmed at the time of booking. Weekend surcharges may apply. Other terms and conditions apply .

3.6.    The use of Etihad Guest Miles to redeem Manchester City FC merchandise is subject to Terms and Conditions of Etihad Guest, which will be communicated to you during the redemption process on the Etihad Guest Reward Shop.

3.7.    Etihad Guest Miles won during events and competitions can only be accrued into the Sky Blue member’s Etihad Guest account.

4.     Auditing

4.1.    Manchester City FC and Etihad Airways reserve the right to audit any and all Sky Blue memberships at any time and without notice to the member to ensure compliance with the Sky Blue rules and applicable Etihad Guest conditions of carriage and/or tariffs, where applicable.

4.2.    In the event that an audit reveals discrepancies or violations with travel related matters, the processing of benefits and rewards or statement of account may be delayed until the discrepancies are resolved to the satisfaction of Etihad Airways.

5.     Changes or Termination of the Sky Blue Membership Programme

5.1.    Etihad Airways and Manchester City FC may change the Sky Blue Membership Programme rules and any relevant policies in whole or in part, at any time without notice.

5.2.    Etihad Airways and Manchester City FC reserves the right to interpret and apply the policies and procedures communicated in these Terms and Conditions. All decisions by Etihad Airways and Manchester City FC shall be final and conclusive in each case. These Terms and Conditions supersede all previously published Terms and Conditions.

5.3.    Etihad Airways and Manchester City FC reserves the right to disqualify a member from further participation in the Sky Blue Membership Programme if either party deems the member has engaged in misconduct or has breached any of the Terms and Conditions governing the programme. These included any misrepresentation of facts relating to the earning or redemption of rewards or any other improper conduct as determined by Manchester City FC and Etihad Airways including but not limited to  infraction of the tariffs of Etihad Airways or any partners participant in Sky Blue or the Etihad Guest programme, any untoward behavior or behavior we deem inconsistent with our policies, with reference to any Manchester City FC and Etihad Airways employee or refusal to honour Manchester City FC and Etihad Airways employees' instructions.

6.     Data Protection

6.1   Each Purchaser and Sky Blue member acknowledges and agrees that the personal data provided by them to Manchester City FC and Etihad Airways in the purchase of a Membership or ticket is collected, stored and used by Manchester City FC or Etihad Airways for commercial marketing and advertising activities, including emails, SMS or phone or other marketing mechanisms. Furthermore each purchaser and Sky Blue member acknowledges that personal data collected may be stored and processed in the United Arab Emirates or any other country where Etihad Airways and Manchester City FC or its affiliates, subsidiaries or service providers maintain facilities. Therefore your personal data may be transferred across international borders outside the country where you use our services, including to countries outside the European Economic Area (EEA) that do not have laws providing specific protection for personal data or that have different legal rules on data protection.

6.2 Manchester City FC and Etihad Airways may use the Member’s information for the purpose of direct marketing, and may pass this information on to affiliates or selected third parties in order that they may undertake direct marketing to the Member. A Member can opt-out of direct marketing or direct any data protection related query at any time by updating their individual preferences by telephoning Manchester City FC on +44 161 444 1894 or Etihad Airways by updating their preferences on the 'Your Account' page of their Etihad Guest account.

6.3 A Cookie is an element of data that a website sends to your browser, which then stores it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make Websites more user-friendly by. A cookie will be deployed on your device when you visit our Web Sites and you consent to the deployment of the cookie by using our Web site.

7. Law and Jurisdiction

 These Terms and Conditions and the relationship between Manchester City FC and Etihad Airways and each member is governed by UAE law as applied in the Emirate of Abu Dhabi. In joining the programme, you are agreeing to submit to the exclusive jurisdiction of the UAE.

8. Miscellaneous

8.1 No Warranties

8.1.1 All Rewards and other content on the Website or obtained from websites linked to the Web Site are, to the fullest extent permitted by applicable law, provided to you on an “as is” basis without warranty of any kind from us either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

8.1.2 We do not warrant or represent that the content on the Website or any Linked Site is complete or up-to-date. We are under no obligation to update any content on the Web Site or any Linked Sites. We may change the content on or make improvement or changes of the Website at any time without notice.

8.2 Limitation of Liability

8.2.1 The information published on the Website or a Linked Site may include inaccuracies or typographical errors, and we specifically disclaim any liability for such inaccuracies and errors. Other than to the extent required under applicable laws, under no circumstance will we or the any loss or damage caused by your reliance on information obtained through the Website or any Linked Site.

8.2.2 You agree that neither Etihad Airways nor Manchester City FC, nor our affiliates (or any of our or their respective officers, directors, employers, or agents) will be liable, whether in contract, tort, strict liability or otherwise, for any loss of profits, loss of opportunity, loss of data, damage to goodwill or for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation, the cost of procuring substitute service) arising out of or in connection with the use of Sky Blue membership or Etihad Guest membership, or with the delay or inability to use the Website or a Linked Site, or any breach of these Terms and Conditions, even if we are made aware of the possibility of such damages. In addition, neither Etihad Airways nor Manchester City FC  nor our affiliates (nor any of our or their respective officers, directors, employees or agents) shall be liable, whether in contract, tort, strict liability or otherwise for any loss, cost, damage or expense suffered or incurred in relation to the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labour problems or any force majeure. We cannot and do not guarantee continuous, uninterrupted or secure access to the Website or the Linked Sites.

8.2.1 We reserve the right to seek all remedies available at law and in equity for any misuse of the Website or violations of these Terms and Conditions, including the right to block access to the Website from particular internet addresses and to exclude you from accessing the Website. You are deemed to have consented to receive communication from us electronically and you agree that such electronic communication satisfies any legal requirements that such communications be in writing.

 8.3 Copy Rights/Trade Marks

The trademarks, logos and service marks (collectively referred to as "Marks") displayed on the Website the property of Etihad Airways or Manchester City FG , as the case may be. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the internet without our written permission, or the written permission of such other party which may own the Marks. All information and content including any software programs available on or through the Website (collectively referred to as "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Website for commercial or public purposes.

9.     Definitions

 In the above Terms and Conditions, unless the context otherwise requires:

 -          “Manchester City FC” means the football club operated and managed by Manchester City Football Club Limited  (company no. 00040946; registered office: Etihad Stadium, Etihad Campus, Manchester, M11 3FF).

-          "Etihad Airways" means the national airline of the United Arab Emirates established by Emiri Decree in the Emirate of Abu Dhabi and having its principal place of business at New Airport Road, P.O.Box 35566, Abu Dhabi, U.A.E

 -          “Sky Blue Membership programme” means the programme developed and offered by Manchester City FC and Etihad Airways to reward its members who participate in Club related activities, frequently travel on Etihad Airways and or who book holidays with Etihad Holidays and to reward members using qualifying services/products of Etihad Airways Partners.

 -          “Etihad Guest card” means the card bearing the member’s Etihad Guest membership number and name that is supplied upon successful registration into the Etihad Guest programme

-          “Registration Form” means the form that is used to capture the personal details of would-be members of the Sky Blue Membership Programme.

 -          “Sky Blue Membership Number” means the unique number allocated to every member of the Sky Blue Membership Programme

 -          “Etihad Guest Membership Number” means the unique number allocated to every member of the Etihad Guest Membership Programme and displayed on the member’s Etihad Guest Card.

 -          "Etihad Guest Services Centre" means any service unit identified in the Etihad Guest communications as fully authorized and equipped to provide the requisite range of services offered under the Etihad Guest programme

-          “Website or Websites” means www.skyblue.mcfc.com and/or any related websites.

 

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