GuestSeat redemption ticket validity
GuestSeat redemption tickets are valid for 12 months from the date the ticket is issued. Travel must commence within these 12 months. Once the first leg of the journey has been completed, the ticket is then valid for 12 months from the date of that journey.
Redemption ticket refund policy
GuestSeat redemption ticket refunds can only be processed via the Etihad Guest Service Centre for a fee of 2000 Etihad Guest Miles. Etihad Guest Gold and Gold Elite members are exempt from this charge.
If a GuestSeat redemption ticket is not used, the ticket is valid for a refund up to one year from the first travel date of the original ticket. For a partially used ticket, the ticket is valid for a refund up to one year from the first travel date.
Refunds are also permitted on GuestSeat bookings where a member does not show up for their flight. The no-show fee of 2000 miles/AED 200 plus the refund fee of 2000 Etihad Guest Miles will apply.
For OpenSeat tickets whether paid for with 100% Etihad Guest Miles or a combination of Miles+Cash, the refund will follow the fare rules of the ticket purchased.
Redemption ticket date change
Date changes are allowed to be made to GuestSeat redemption tickets within the stipulated ticket validity. The first date change will be free of charge. All subsequent date changes will be processed subject to availability for a fee of AED 100 per change, per ticket.
If a member does not show up for their flight, the GuestSeat redemption ticket can be rebooked for a fee of AED 200 along with the applicable date change fee either online or via the Etihad Guest Service Centre.