Click here if you are coming from Revenue flow
Click here if you are coming from Reward flow

Revenue
Heres a quick guide explaining each step of our six-step online booking process. Please keep your credit card ready before you start the booking as you will need to provide your payment details during the booking process.

Step 1: Search :
Select your origin and destination, the type of journey (one-way or return), your travel dates, number of Guests travelling (maximum of nine) and preferred Guest Zone. Click on Get Flight Times to get the fares and flights for your trip.

Please note that you can make an online booking only for flights that depart more than five days from the current date. You can book for a maximum of nine guests during a single transaction. For infant bookings, make an adult booking online and contact your local Etihad office to add the infant booking.

Step 2: Fares & Availability :
The different fares and flights available for the travel dates and details youve specified are displayed on this page. Select a fare to see flights that match. Click on Continue to proceed to the next step.

If there is no seat available on a flight that matches your preferred fare, you can proceed to the next step by changing your selection of travel dates or fares.

If you wish to see availability for dates other than those youve selected, you can do so on the same page choose any of the dates displayed in the dropdown against  Change Date (for outbound as well as return), press Go,  and see flights and fares for three days before and after the date selected initially. Once you have amended your travel dates (outbound, return or both), the page refreshes and displays the flights and fares available for the new dates.

For dates that fall more than three days before or after the initial selection, please return to the Search page.

Step 3: Fares Summary :
This page displays the total cost of your trip, with a break-up of the fare and taxes. For bookings from the UAE, the fuel surcharge is added to the fare.  For all other bookings, the surcharge is added as a tax.

Step 4: Guest Details :
This is the page where you provide all the relevant guest details for the trip. Ensure that you provide valid contact details. The address you provide at this stage is where well send your tickets if you opt for the ticket by registered mail/ courier option.

At this step you can also select your meal and seat preference, if any. To select a seat, click on the seat map (for outbound and return) and indicate your preference.

Step 5: Payment :
This page contains your itinerary and allows you  to pay for your trip by providing your credit card details. You also choose your method of delivery e-ticket, pick-up at airport, or ticket by courier/ registered mail.

e-ticket:  If you select this option, please print your itinerary at the Confirmation step  and present the same at check-in along with your form of identity (passport). This is the easiest and fastest way to book.

Pick-up at airport: If you select this option, please print your itinerary and present the same at Etihads airport office. We recommend that you arrive at the airport office at least two hours before departure.

Ticket by courier/ registered mail: If you select this option, your ticket(s) will be sent to the address provided in the Guest Details page within five working days. Please note that tickets will be mailed only to the country of departure.

Step 6: Confirmation :
Please note your booking reference (PNR number) and review your itinerary. Print your itinerary if you have selected the e-ticket or pick-up at airport delivery option you will need to present this at check-in.

Reward
Heres a quick guide explaining each step of our online booking and redemption process. Please keep your credit card ready as you will need to provide your payment details during the booking process.

Step 1: Search :
> Select your origin and destination from the dropdowns.
> Select the travel dates from the dropdowns or by using the calendar.
> Select the number of Guests travelling. You can make bookings for a maximum of nine Guests, including adults and children.
> Select the Guest Zone from the dropdown list.

Step 2: Fares & Availability :
Flight rewards:
Choose one of the flight reward options GuestSeat or OpenSeat.

GuestSeat:  You can pay for a GuestSeat either with 100% miles (taxes to be paid cash) or in a combination of miles and cash. At least 75% of the total miles required for your booking are to be paid in miles.

OpenSeat: You can use our OpenSeat feature to book any available seat across all our busy routes using your Etihad Guest Miles, in any Zone, and at a price in miles equivalent to the commercial fare. You can choose to use as little as one mile and pay the rest in cash. There are no other restrictions.

Fares & Flight selection:
> The page displays available flights, automatically selecting the lowest fare for the selected route. You may change the selection by clicking on the appropriate button. Flight selection is disabled for Flight Rewards where seats are unavailable on a particular flight.

> Once you have selected a Flight Reward, click on Rules to view the rules applicable to your selection. It is important that you read and understand these rules before accepting them.

> Depending on the reward type selected, the display of available flight connections may change, since certain flights may not be available for a chosen fare.

Step 3: Fares Summary :
Planned Itinerary: > Review the details of the flight youve selected and proceed to the payment slider to select your preferred payment for the flight.
> If you wish to make changes to the itinerary, use the 'Back' button or select 'Fares & Availability' from the top navigation bar.

Payment Slider:
> You can pay for your flight with any combination of miles and cash. To redeem a GuestSeat at least 75% of the total miles required for your flight are to be paid in miles.
> Use the slider to identify the desired payment combination.
> Alternatively, enter the desired amount of miles and/or cash and click on the Calculate button to determine the corresponding miles or cash combination.
> Select the preferred payment combination and proceed to provide Guest Details.

Step 4: Guest Details :
Guest information:
> Provide information for the Guest(s) title, meal preference, first and last name as well as frequent flyer information.

> For children between 2-11 years, please enter the date of birth.

Contact details:
> Provide valid contact details to allow us to get in touch with you, if required.
> If you choose the courier/ registered mail option, your ticket(s) will be mailed to the address provided at this stage.
> Tickets can only be mailed to addresses within the country of departure and areas serviced by either registered mail or courier services.

Seating:
> View the seatmap and select your preferred seat from the available seats on your flight (outbound as well as return).
> On selection of a Seat Request a pop-up will appear for each sector of the journey.

Step 5: Payment :
Review guest details and fare:
> Review your itinerary and total fare.
> To make changes to the itinerary, select Fares & Availability from the top navigation bar.

Delivery options:
> You can select from the following delivery options:
e-ticket (please present a copy your itinerary at check-in)
Pick-up at airport (please present a copy your itinerary at Etihads airport office)
Ticket by courier/ registered mail (will be sent to the address provided in the previous page, within five working days)

Payment details:
> Enter the card type, card number, security code, expiry date and cardholder name.
> The security code can be found on the back of the card.
> To proceed, tick the checkbox for Fare Rules & Terms and conditions, and click on 'Buy Ticket'.
> Once you have clicked on 'Buy Ticket', Etihad Guest Miles will be debited from your Etihad Guest Account and the credit card will be charged with the amount displayed for ticket and applicable taxes.

Step 6: Confirmation :
> Make a note of the Booking Reference and review your itinerary.
> Print your itinerary if you have chosen the e-ticket or ticket by courier/ registered mail option as you will need to present this at the time of check-in.
> You will also receive an e-mail confirmation that contains the Booking Reference, confirmed itinerary, guest details, delivery option, total fare and payment details.